UK consumer law is unusually clear on this. The Consumer Rights Act 2015 gives you a 30-day right to reject faulty goods for a full refund, and separately the Consumer Contracts Regulations give you 14 days to cancel an online order for no reason at all. They are different rights and it pays to know which you are using.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject within 30 days of taking ownership, and that means a full refund rather than a repair or replacement.
After those 30 days, the retailer gets one opportunity to repair or replace. If that fails, you can claim a refund, which may be reduced to reflect the use you have had.
For the first six months, a fault is presumed to have been present at delivery, so the retailer has to prove otherwise. After six months the burden shifts to you. The overall limitation period for bringing a claim is six years in England, Wales and Northern Ireland, and five years in Scotland — that is a deadline for legal action, not a six-year guarantee.
Liability sits with the retailer, not the manufacturer. On a marketplace, the retailer is whoever sold it to you, which may be a third party.
The Consumer Contracts Regulations 2013 give you 14 days from delivery to cancel most online orders without giving a reason, then a further 14 days to send the goods back. No fault is needed.
The practical catch for a screen protector is condition. You are entitled to handle goods as you would in a shop, but not to use them beyond that: a protector already applied to your phone is difficult to return this way, and the retailer can reduce your refund to reflect any diminished value. If you are unsure about the model, check before you peel the adhesive layer.
Many retailers offer longer windows than the law requires — Amazon generally 30 days, and Currys, Argos and John Lewis run their own policies — but those are goodwill terms on top of your statutory rights, not instead of them.
Lifts on its own after a few weeks. Not of satisfactory quality. Reject it.
Arrives with trapped dust or bubbles that will not clear. Same, and photograph it straight after fitting.
Does not fit the model advertised. Not as described, which is a separate ground under the Act.
Cracks in a drop. Not a fault. It did its job by breaking instead of your screen.
Scratches after a year of normal use. Turns on what a reasonable person would consider satisfactory given the price and description.
Prices change daily, so the price and availability that count are always the ones shown on Amazon once you follow the link.
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Read the guide →There is no fixed warranty period, but the Consumer Rights Act 2015 gives a 30-day right to reject faulty goods for a full refund, then a right to repair or replacement. For the first six months a fault is presumed to have existed at delivery.
Under the 14-day cancellation right, not easily — that covers handling goods as you would in a shop, not using them, and the retailer can reduce the refund for diminished value. If it is faulty, though, you are in Consumer Rights Act territory instead and can reject it.
No. Breaking instead of your screen is its purpose and is not a fault under the Act. Some brands offer a replacement as a goodwill guarantee, but that is their choice rather than a legal obligation.
Whoever sold it to you, which on a marketplace may be a third-party seller rather than the platform. Check the "sold by" line on the order, because it determines who the Consumer Rights Act obliges.